Shipping & Returns
Your authentic Holy Land artwork delivered with care
Need Help with Your Order?
Contact us at qumseya1967@gmail.com or call (810) 399-5868
Shipping Policy
Order Processing & Fulfillment
Please note that all orders are carefully handcrafted and packaged. Processing typically takes 3-5 business days before shipment. You will receive a tracking number once your order ships.
Shipping Rates & Delivery Times
Domestic Shipping (United States)
All orders are shipped via USPS or FedEx with full tracking and insurance.
- •Standard Shipping (5-7 business days): Calculated at checkout based on weight and destination
- •Express Shipping (2-3 business days): Available at checkout for time-sensitive orders
Premium Packaging
Your Holy Land artwork is precious to us. Every item is professionally packaged to ensure it arrives in perfect condition:
- ✓Wrapped in acid-free tissue paper to protect delicate surfaces
- ✓Cushioned with bubble wrap and foam inserts
- ✓Placed in sturdy boxes with reinforced corners
- ✓Includes Certificate of Authenticity in protective sleeve
- ✓Marked with "Fragile" and "This Side Up" labels
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order anytime by:
- •Logging into your account on our website
- •Contacting us at qumseya1967@gmail.com
Return Policy
14-Day Satisfaction Guarantee
We stand behind the quality of our authentic Holy Land artwork. If you're not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange. We want you to love your piece as much as we do!
Return Requirements
To qualify for a return, please ensure your item is:
- •In its original, unused condition
- •In the original packaging with all tags attached
- •Accompanied by the Certificate of Authenticity
- •Returned with proof of purchase (order confirmation or receipt)
Easy Return Process
- 1Contact us at qumseya1967@gmail.com with your order number and reason for return
- 2We'll email you a prepaid return shipping label within 24 hours
- 3Pack your item securely using the original packaging materials
- 4Drop off your package at any authorized shipping location
Refund Timeline
Once we receive your returned item, we'll inspect it within 2 business days and send you an email confirmation. Approved refunds are processed within 5-7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Exchange Options
Prefer a different piece? We're happy to help you find the perfect Holy Land artwork! Contact us about exchanges, and we'll guide you through the process. Exchange shipping is complimentary within the United States.
Special Circumstances
Damaged or Incorrect Items
In the rare event that your artwork arrives damaged or you receive an incorrect item, please contact us immediately:
- •Email photos of the damage to qumseya1967@gmail.com
- •Include your order number and description of the issue
- •We'll arrange for immediate replacement or full refund
- •No return shipping charges for damaged or incorrect items
Custom & Personalized Orders
Custom artwork and personalized pieces are made exclusively for you and are non-returnable. However, we guarantee the quality of craftsmanship. If your custom piece arrives damaged or differs significantly from your approved design, we'll make it right.
Lost Packages
If your tracking shows delivered but you haven't received your package:
- 1. Check with neighbors and building management
- 2. Contact your local post office or carrier
- 3. Reach out to us at qumseya1967@gmail.com
- 4. We'll work with the carrier to locate your package or send a replacement
We're Here to Help!
Have questions about your order, shipping, or returns? Our customer service team is dedicated to ensuring your complete satisfaction.
Business Hours: Monday - Friday, 9:00 AM - 9:00 PM EST